Show a visual timeline with the next expected step (e.g., “Out for delivery • arrives Tuesday”). It cuts support tickets immediately.
Tie FAQs, return requests, and address edits directly into the portal so customers don’t need to open a help tab.
Let users sort by subscription, digital vs. physical goods, or store location. Power users appreciate shortcuts.
Highlight available credits, tier progress, or exclusive offers to make the dashboard feel valuable—not just transactional.
Hero metrics should sit within thumb reach, with expandable details below. Most order checks happen on phones.
Offer PDF/CSV downloads for expense reports and warranties. Business buyers rely on this more than you’d expect.
Offer Amazon-level tracking and reorder flows without in-house engineering.
Give buyers access to quotes, invoices, and shipment ETAs in one secure workspace.
Deflect repetitive tickets by letting users self-serve updates and edits.
Spin up white-labeled portals for clients and hand them off with minimal upkeep.