Mention screen reader testing, captioned media, keyboard navigation, and color contrast efforts instead of generic promises.
If PDFs aren’t accessible yet or certain widgets still need fixes, state it clearly with a remediation timeline.
Offer email, phone, and form links so people can reach you via their preferred channel.
Track inquiries and resolutions; this paper trail helps during audits and shows continuous improvement.
Explain standards once (“WCAG 2.1 AA”) and then switch to everyday language about what users can expect.
Include last review date and next planned update. Fresh timestamps reassure readers that the statement is maintained.
Document current accessibility efforts as they ship inclusive features.
Standardize wording across properties and stay litigation-ready.
Deliver statements alongside accessibility audits or redesign projects.
Communicate their commitment to digital inclusion without hiring consultants.